Topx app believes that healthy gaming starts with the individual. We provide tools, guidance, and support to ensure every user plays within comfortable limits — free from pressure and excessive risk.
We do not just provide entertainment — we also care for the well-being of every user. Responsible gaming is not merely a slogan; it is a core value of our platform.
We provide a range of control tools that you can use at any time directly from within your account.
Set daily, weekly, or monthly deposit limits based on your financial capacity. Once a limit is set, the topx app system will automatically block any deposit that exceeds that amount — no relying on willpower alone.
Set a maximum daily session duration for your gameplay. When the time limit is reached, our system will send a warning and automatically end your session — helping you maintain a healthy balance between entertainment and everyday life.
Need a short break? Use the Time Out feature to pause gaming activity for 24 hours, 7 days, or 30 days. During the break period, your account remains active but all wagering functions will be temporarily frozen.
For users who feel they need a longer break, the Self-Exclusion option lets you temporarily or permanently close your account. The exclusion period can be set from 6 months to 5 years, or as a permanent closure.
Set the maximum loss amount you are willing to absorb within a given period. Once your loss limit is reached, you will be unable to place new wagers until the limit period expires — protecting you from unplanned losses.
The topx app support team is trained to assist users who need guidance on gaming addiction. We also provide links to professional counselling organisations in Malaysia for more comprehensive further assistance.
Helpline:
If you or a loved one needs immediate help with addiction, please contact a professional support organisation.
Responsible gaming — also known in English as responsible gambling — refers to a set of practices, attitudes, and safeguards designed to ensure that wagering activities remain a healthy form of entertainment and do not cause harm to individuals, families, or those around them.
At topx app, we understand that online gaming can be a highly enjoyable activity when done the right way. That said, like most other forms of entertainment, it should be carried out with clear boundaries and full awareness of the risks that may arise if left unchecked.
The fundamental principle of responsible gaming is simple: play for fun, not to generate income or solve financial problems. Gaming should be part of a balanced lifestyle — not something that takes over life's key priorities such as work, family, and mental health.
Topx app takes this responsibility seriously. Beyond providing an enjoyable gaming platform, we also invest in systems and human resources that help users maintain full control over their playing habits.
Always remember: Gaming should make you happy, not anxious. If you start feeling stressed, that's a sign to pause and take a break.
Topx app's commitment to responsible gaming goes beyond regulatory compliance — it is a core value that shapes every operational and platform development decision we make. Here are the key principles we uphold:
Every topx app user has the right to complete and clear information on how games work, realistic winning odds, and the associated risks. We do not hide important information and always ensure users fully understand what they are doing before placing any bet.
Topx app provides control tools that users can access and adjust at any time. You set the limits, you decide how long to play, and you can choose to stop entirely — without needing to give a reason or explanation to anyone.
Topx app has a strict policy on protecting individuals who are more vulnerable to addiction risks, including young people, those with a history of addiction, and those experiencing financial or emotional stress. Our platform is open only to users aged 18 and above, and we actively monitor suspicious gameplay patterns.
If you come to us seeking help with your gaming habits, we will not judge or question your decision. The topx app customer support team is trained to listen, understand, and connect you with the right resources — whether that means setting limits, taking a break, or referring you to a professional counsellor.
All responsible gaming control tools on topx app are accessible directly through your account. No need to contact the support team — you can activate and modify these settings yourself within minutes.
Access the platform through a web browser or the topx app mobile app you have downloaded.
Click the profile icon in the top-right corner of the screen, then select "Settings" or "Security & Limits".
In your account settings, look for the "Responsible Gaming" menu to view all available control tools.
Choose the type of limit you want to set — deposit, loss, playing time, time out, or self-exclusion. Enter the appropriate value and confirm your selection.
Limits that are set will take effect immediately. To lower a limit, the system may require a waiting period of 24–72 hours as an added protection measure.
| Limit Type | Available Period | Effective Date | How to Modify |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | Can be increased or decreased (decrease: 24h waiting period) |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Can be increased or decreased (decrease: 48h waiting period) |
| Play Time Limit | Per Session / Daily | Immediately | Can be modified at any time |
| Time Out | 24h / 7 days / 30 days | Immediately | Cannot be cancelled early |
| Self-Exclusion | 6 months to permanent | Within 24h | Cannot be cancelled during the active period |
If you encounter any difficulties setting limits or activating control tools, contact our Live Chat support team, which operates 24/7, and they will assist you within minutes.
One of the biggest challenges with gaming addiction is that many people do not realise they are already in the danger zone until the problem becomes serious. Here are the early warning signs to watch for — whether in yourself or someone you care about:
• Playing with money that should be used for basic necessities such as bills, rent, or food.
• Borrowing money or selling possessions to fund your gaming.
• Lying to family members or friends about how much time and money you have spent on gaming.
• Feeling restless, impatient, or easily irritated when unable to play.
• Attempting to "win back" money that has been lost by continuing to play more.
• Neglecting work, family, or social responsibilities due to gaming.
• Using gaming as a way to escape from problems, stress, or negative emotions.
If you identify one or more of the signs above in yourself, this does not mean you are already "addicted" — but it is a signal that you need to take proactive steps now before the situation gets worse. The easiest step is to use the control tools provided in your topx app account, or to contact our support team for further guidance.
Don't wait until it's too late. Identifying a problem early is a sign of strength, not weakness. topx app is always here to support you.
Answer the following questions honestly. If your answer is "Yes" to three or more questions, we encourage you to contact the topx app support team or seek professional advice.
There are no right or wrong answers. This questionnaire is designed to help you assess yourself honestly. If you feel the need to talk to someone, the topx app support team is ready to listen without judgement.
Topx app enforces a zero-tolerance policy against access by individuals under the age of 18. Our platform is designed exclusively for adult users, and we have a multi-layered verification system to ensure full compliance.
As a parent or guardian, you play an important role in ensuring children do not access online gaming platforms. Some steps you can take:
If you suspect that someone underage has registered an account at topx app, please contact our support team immediately. We will investigate and take appropriate action within 24 hours.
Asking for help is a sign of courage, not weakness. If you or someone you know is struggling with gaming-related issues, there are various support resources available to help.
The topx app support team is available 24 hours a day, 7 days a week via in-platform Live Chat. Let them know you need assistance with responsible gaming, and they will guide you through the available options — from setting limits to full self-exclusion.
In addition to topx app's internal support, there are external organisations that specialise in helping individuals facing addiction issues:
Providing counselling and treatment services for addiction through government hospitals and clinics across Malaysia.
Offering unconditional emotional support and a listening ear to anyone in need — available 24 hours a day.
Providing family and individual counselling to address the impact of addiction on relationships and family dynamics.
A community service line by the Malaysian Department of Social Welfare — available for referrals and social support guidance.
topx app will not judge you. We will help you through the process of getting the support you need, including temporarily freezing your account if that is what is best for you right now.