Your personal data is a trust we take seriously. This document transparently explains how topx app collects, uses, stores, and protects your information — so you can play with peace of mind and confidence.
We uphold these principles in every decision relating to our users' personal data.
We only collect data that is genuinely necessary to provide our services. No excess information is collected solely for marketing purposes without your consent.
Your personal data is never sold, rented, or shared with third parties without your consent, except where required by law or necessary to process your transactions.
All data transmitted and stored is protected with 256-bit SSL encryption. This security technology ensures your information cannot be stolen or intercepted by unauthorised parties.
You have the right to access, correct, or request deletion of your personal data at any time. topx app provides a straightforward process for you to manage your own data.
Your data is retained only for as long as necessary for operational and legal compliance purposes. After that period, data will be securely deleted or anonymised.
In the event of any security incident involving your data, topx app is committed to notifying you promptly and taking appropriate remedial action without delay.
Topx app collects several categories of information from users to enable us to deliver services that are safe, efficient, and high quality. We continually strive to ensure data collection is as accurate and minimal as possible — only what is genuinely required for platform operations.
When you register an account at topx app, you are required to provide information such as your full name, active mobile number, email address, and password. To fulfil identity verification (KYC) requirements, you will also need to submit a copy of a valid identification document such as your MyKad or passport, as well as proof of current address such as a utility bill or recent bank statement.
Every time you use the topx app platform — whether via a web browser or mobile app — our systems automatically record certain technical information, including:
This technical information is used solely for diagnostic purposes, platform performance improvement, and detection of suspicious activity to protect the security of your account.
Every deposit and withdrawal transaction you make on topx app is recorded in our system. This includes the transaction amount, payment method used (such as FPX, Touch 'n Go, GrabPay, or Boost), transaction date and time, and processing status. Your registered bank account number or digital wallet details are also stored securely and fully encrypted.
Security Note: topx app never stores full credit or debit card numbers in our systems. All payment processing is handled through certified, PCI-DSS compliant payment gateways.
Records of your gaming activity — including betting history, game types played, wins and losses, and bonuses claimed — are retained for account management, dispute resolution, and regulatory compliance purposes.
The data we collect is used exclusively for the purposes stated below. topx app will not use your data for any other purpose without first obtaining your consent.
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Account management and verification | Name, email, phone number, KYC documents | Contract performance |
| Processing deposits and withdrawals | Bank details, digital wallet information | Contract performance |
| Fraud detection and security | IP address, login patterns, device data | Legitimate interest |
| AML and KYC compliance | Identity documents, transaction history | Legal obligation |
| Customer service communications | Email, phone number, complaint history | Contract performance |
| Platform improvement and analytics | Usage data, navigation patterns | Legitimate interest |
| Promotional communications (with consent) | Email, phone number | Consent |
You may withdraw your consent to receive promotional communications at any time by contacting the topx app customer support team or using the unsubscribe option provided in any email we send.
Topx app upholds the principle that your personal data belongs to you. We do not sell or rent users' personal information to any third party. However, there are limited situations where we need to share your data with trusted parties to ensure smooth platform operations.
Topx app works with carefully vetted third-party service providers for the following purposes:
All these third-party service providers are bound by strict data protection agreements and are only permitted to use your data for the specific purposes defined in those agreements.
Topx app may be required to disclose user information to relevant authorities upon receipt of a valid official request from law enforcement agencies, courts, or regulatory bodies. In such situations, topx app will ensure that disclosure is as limited as possible and covers only the information specifically requested.
Our Guarantee: topx app has never and will never sell users' personal data to advertising companies, data brokers, or any commercial party for third-party marketing purposes.
Topx app uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and collect analytics data that helps us improve the platform over time.
You can control and manage cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect platform functionality and your login experience. For topx app mobile app users, your device privacy settings allow you to control relevant tracking permissions.
Protecting users' personal data from unauthorised access, loss, or misuse is an absolute priority for topx app. We continuously invest in the latest cybersecurity infrastructure to ensure your data remains secure at all times.
Beyond technical safeguards, topx app also enforces strict organisational security controls. Access to user data within our internal systems is restricted to personnel who genuinely require it to carry out their responsibilities. All staff undergo comprehensive data security training and are bound by robust confidentiality agreements.
Important: While topx app takes all reasonable steps to protect your data, no system in the world is 100% impenetrable. You also play an important role in keeping your account secure — never share your password and enable two-factor authentication.
Topx app user data is stored on secure, protected servers. topx app ensures that all data storage and transfers comply with relevant security and data protection standards.
Your data is stored in data centres equipped with multi-layered physical and digital protection. All data centres used by topx app hold recognised security certifications and undergo regular independent security audits.
Topx app retains your personal data for as long as necessary to fulfil the original purpose of collection and to meet applicable legal requirements. Generally:
Once the retention period expires, data will be permanently deleted or anonymised so that it can no longer be linked to any specific individual.
As a topx app user, you have several important rights regarding your personal data. topx app is committed to respecting and facilitating the exercise of these rights in a straightforward and efficient manner.
Request a copy of the personal data we hold about you
Correct inaccurate or incomplete personal data
Request deletion of your data under certain circumstances
Restrict how we process your data in certain situations
Receive your data in a machine-readable format
Object to the processing of your data for specific purposes
To exercise any of the above rights, please contact the topx app customer support team via Live Chat, available 24/7. We will process your request within 30 business days from the date it is received. In complex cases, this period may be extended with prior notice to you.
Requests to access or delete your data are completely free of charge. topx app does not impose any fees for processing requests related to user privacy rights.
Topx app is a gaming platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we determine that we have inadvertently collected information from someone under the age of 18, we will immediately take steps to delete that information and close the relevant account. If you have reason to believe that your child or a minor has registered an account on topx app, please contact us right away so we can take the appropriate action.
The topx app platform may contain links to third-party websites or services that operate independently of topx app. This Privacy Policy applies solely to the topx app platform and does not cover the privacy practices of those third-party websites or services.
Topx app is not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them. The presence of links to third-party sites on the topx app platform does not imply that we endorse or guarantee the security of those sites.
Topx app reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to platform operations. Each new version will be published on this page with the latest "Updated" date.
For material changes — that is, changes that significantly affect how we use your data — topx app will notify you via an in-account notice or email at least seven (7) days before the changes take effect. Your continued use of the topx app platform after the effective date of any changes shall be deemed as your acceptance of the updated Privacy Policy terms.
We recommend that you review this Privacy Policy page periodically to ensure you are always informed of how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how topx app handles your personal data, our team is ready to assist you.
You can reach the topx app customer support team via Live Chat, available 24 hours a day, 7 days a week, or through our official email address. We are committed to responding to all privacy-related enquiries within 3 business days and will endeavour to resolve any concerns in a fair and transparent manner.
topx app Customer Support — Live Chat available 24/7 directly within the platform. Email: [email protected] (displayed as text, not a link). We communicate in Bahasa Melayu and are ready to assist you at any time.
If you are not satisfied with how we have handled your privacy complaint after contacting our support team, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.